Dispute Policy
How disagreements between customers and professionals are handled.
Placeholder — pending legal review. This document is a starting draft written for clarity, not legal advice. Have a qualified Nigerian lawyer review and replace it before launch.
Raising a dispute
Either party can raise a dispute from the booking, giving a reason, description and any supporting photos.
Review
A dispute moves from open to under review. Our team may ask both parties for more information before deciding.
Outcomes
A dispute is resolved (with an agreed remedy such as rework or refund) or rejected with reasons. Decisions and notes are recorded on the booking.
Questions? Contact support.